Media Proprietor, Publisher, and Producer
mWG myWorld Germany GmbH
Private limited company (GmbH) based and registered in Cologne, Germany
Registered under HRB 66866 of the District Court (Amtsgericht) of Cologne
VAT number: DE814665875
Managing Director: Florence Hausemann
The technical processing of the website is carried out by
MYWORLD.COM GLOBAL LIMITED
3rd Floor 40 Bank Street, London,
United Kingdom, E14 5NR
Company registration no: 12036379
on behalf of mWG myWorld Germany GmbH.
Gender forms & political correctness
The fact that female forms are not mentioned in these texts should in no way be understood as showing disregard for the female sex, but it is rather that an older style is retained for greater ease of reading. We would ask female readers to excuse this simplification on our part and consider themselves addressed equally.
Arbitration body pursuant to (EU) Regulation No. 524/2013 concerning online dispute resolution in consumer affairs:
You are entitled to have your data rectified, deleted, limited and withdrawn. If you wish to exercise these rights, please contact us. If you believe that we are in breach of data protection law or that your data is being violated in any other way, please contact our Data Protection Officer. If they are unable to find a solution that you find acceptable, you can also complain to the data protection supervisory authorities. Austria´s data protection authorities are responsible for us.
Data Protection Officer
Peter Oskar Miller
Austrian Data Protection Authorities
Phone: +43 1 521 52 25 69
Terms and Conditions
Last amended: 06.07.2020
The present Terms & Conditions regulate the business relationship between mWG myWorld Germany GmbH ("myWorld") and the users of the myWorld Marketplace ("You" or “you”) when purchasing goods via the myWorld Marketplace.
mWG myWorld Germany GmbH (myWorld)
District Court of Cologne, Business registration number HRB 66866
VAT Reg No.: DE814665875
1.1. myWorld runs the website: “myWorld Marketplace”, which can be found at de.myworld.com. Via this website, you can purchase products from myWorld or other third parties.
1.3. myWorld addresses its offers on the myWorld Marketplace to consumers according to the Consumer Protection Act.
1.4. These Terms & Conditions are not applicable in the event that you purchase products from third parties via the myWorld Marketplace. For the purchase of products from third parties on the myWorld Marketplace, the General Terms and Conditions for the respective merchant are applicable.
myWorld does not allow minors access, otherwise known as person who are not yet 18 years of age and are not yet considered capable in the eyes of the contractual regulators, access to the myWorld Marketplace. Products for children can only be purchased via the myWorld Marketplace by persons over the age of 18 and deemed as capable in the eyes of contractual regulators.
3. CONCLUSION OF CONTRACT
3.1. Your placing of an order for a product from myWorld via the myWorld Marketplace represents an offer to myWorld to complete on a purchase contract. If you place an order with myWorld, myWorld will send you a notification which confirms receipt of the order and includes details of your order (order confirmation). This order confirmation does not represent an acceptance of your offer but rather informs you that your order has been received by myWorld. A purchase contract only exists at the moment that myWorld sends the product which has been ordered by you and confirms the dispatch by sending you a second email (confirmation of dispatch). If your order is to be sent in more than one consignment, you may receive a dispatch confirmation for each consignment. In this case, each confirmation of dispatch constitutes a separate purchase contract between you and myWorld concerning the products listed in the relevant dispatch confirmation. Your contractual partner is myWorld.
3.2. Should myWorld establish, whilst processing your order (prior to dispatch confirmation or existance of the applicable purchase contract) that the product which you have ordered is not available, you will be informed of this via separate email. A purchase contract for the ordered product is therefore not concluded
3.3. myWorld has the possibility to refuse the order if it is misused or if it violates the General Terms and Conditions.
3.4. In order to cancel the order free of charge prior to the arrival of the dispatch confirmation, irrespective of your right to withdraw in according with Clause 4 of these Terms & Conditions, please send an email or a contact form to the support.
3.5. You consent to being able to receive invoices electronically. Electronic invoices are made available to you in a format which can be both saved and printed out in your Login area of the website.
3.6. Products from the myWorld marketplace are sold in common household quantities.
4. RIGHT OF WITHDRAWAL
Right of Withdrawal
You have the right to withdraw from this contract within 30 (thirty) days without giving any reason. The withdrawal period is 30 (thirty) days from which you or a third party identified by you, not including the carrier, receives the goods (or the last goods, partial delivery or piece in the case of a contract for a single order of several goods or the partial delivery of items).
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached withdrawal form template, but it is not obligatory. Please send your withdrawal request to:
mWG myWorld Germany GmbH
To meet the withdrawal deadline, it is sufficient for you to send your notice concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent back the goods, whichever comes first.
You must return the goods to the following address without delay and in any case, no later than fourteen days following the day on which you notified us of your withdrawal from this contract:
myWorld.com – Returns
The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct costs for returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply or expire in the following contracts for
a. goods or services where the price is dependent on the fluctuations of the financial market, over which the business owner has no influence and which could take place during the withdrawal period,
b. bespoke goods or goods which have been tailored to personal requirements,
c. goods which could spoil within a short time period or if the expiry period is about to run out,
d. goods which were sealed on arrival and, for reasons of health, safety and hygiene, cannot be returned should the seal have been removed on receipt,
e. goods which, following delivery, were mixed with other goods and are then inseparable from these other goods due to their condition,
f. alcoholic drinks, whose price was agreed upon when the contract was drawn up, which cannot be delivered earlier than 30 days before contract completion and where the current value is dependent on fluctuations on the market, over which the business owner has no influence,
g. sound or video recordings or computer software, which were delivered in sealed packaging, should this seal have been removed following delivery,
h. newspapers, magazines or illustrations with exception of subscription contracts regarding the delivery of such publications,
i. the delivery of digital content which has been saved on a data storage device of some kind, if the business owner - with the express consent of the consumer, in connection with the acknowledgement of the loss of right to withdraw should the contract be fulfilled prematurely, and following the provision of a copy of confirmation - prior to expiry of the withdrawal period should the delivery have already been initiated.
5.1. All prices displayed on the myWorld Marketplace are inclusive of VAT. However, the stated purchase price does not include the cost of delivery, service or shipping as well as any applicable customs costs. To determine whether, and to what extent, custom costs are incurred in your country for the products ordered, you are responsible for familiarising yourself with the customs regulations of your country (see Point 9) The purchase price and the delivery, service and dispatch costs are listed in the order overview. .
5.2. Despite the commercially reasonable efforts on the part of myWorld, products can occasionally be displayed with the wrong price. myWorld checks the prices when processing your order and before taking payment. If a product is displayed with an incorrect price and the correct price is higher than that displayed on the website, myWorld will contact you before shipping the goods (prior to dispatch confirmation) in order to ask you whether you would like to purchase the product for the correct price or wish to cancel the order. You can, as long as you are prepared to purchase the goods for the correct price, submit an order for the goods at this price inside a week. If we receive no response from you, no purchase contract will be drawn up (see Point 3.).
6. PAYMENT AND ACCOUNTING
6.1. The offered payment methods on myWorld Marketplace will be displayed during the ordering process.
6.2. You are not entitled to a specific payment method.
7. RESERVATION OF PROPIETARY RIGHTS
The goods remain the property of myWorld up until such time as you have paid the purchase price in full.
8.1. Delivery is made to the delivery address provided by the customer during the order process. On the website, you will find tips relating to the availability of products which are sold by myWorld (for example, on the relevant product details page). The delivery time is approximately 6 working days, unless special, product-specific delivery times are specified on the relevant product detail page.
8.2. In the event that the item cannot be delivered to the customer because the goods delivered did not fit through the customer's front door, house entrance or stairway or because the customer was not encountered at the delivery address provided, although the time of deliver was conveyed to the customer in good time, the customer must cover the costs of the failed delivery.
8.3. Transport Damage
Whenever possible, visible damage resulting from transportation must be immediately reported to the carrier. Additionally, obvious damage resulting from transportation must be reported to myWorld immediately. Your statutory warranty rights remain unaffected. Damage must be reported to:
mWG myWorld Germany GmbH (myWorld)
8.4. Incorrect Delivery
Should goods other than the goods ordered arrive (i.e. incorrect delivery), a complaint can be issued within 14 days after receipt of the incorrect delivery. You undertake to return the incorrect goods (unused) within 14 days of receipt in the condition in which you received them. Your statutory rights remain unaffected. Complaints must be sent to:
mWG myWorld Germany GmbH (myWorld)
Returns must be sent to
myWorld.com – Returns
It is visible on the product details page if myWorld offers delivery to locations outside the EU. If you order products from myWorld with delivery outside of the EU and myWorld offers delivery to such destination, you may be required to pay import duty and taxes which are then lifted once the package reaches the specific destination. Any additional fees for customs clearance must be paid by you; myWorld has no influence over these fees. Custom regulations differ greatly from country to country, meaning that you should contact your customs authorities locally for more information. Please be aware that you are seen as an importer for the purposes of making orders with myWorld and that all laws and regulations of the country in which you receive the products must be observed. Data protection is important to myWorld and myWorld would like to make you aware that cross-border shipments are subject to opening and inspection by the customs authorities.
10.1. If your place of residence, habitual place of residence or place of employment is within the European Union, you have warranty rights for a period of up to two years, business owners for a period of up to one year, beginning from the delivery of goods and may request the repair or replacement of goods purchased should they be defective or not as described. Should the
goods not be able to be replaced within a reasonable time or cannot be repaired without difficulty, you are entitled to a refund or a reduction of the purchase price.
10.2. If your warranty has been fulfilled in the form of a replacement delivery, you are required to send
back the damaged goods, at the expense of myWorld, within 30 days to the following address:
myWorld.com – Returns
11. MYWORLD LIABILITY
11.1. myWorld is liable without limitation for damages arising from loss of life, personal injury or damage to health caused by an intentional or negligent breach of duty by myWorld.
11.2. myWorld is also liable without limitation for other damages arising from an intentional breach of myWorld's duties. An intentional breach of duty is in existence should myWorld or its vicarious agents not perform a duty on purpose, i.e. knowingly and intentionally.
11.3. For other damages caused by a grossly negligent breach of myWorld's duties, myWorld's liability is limited to typical and foreseeable damage. A gross negligent breach of duty comes into existences if myWorld or its vicarious agents not perform a duty due to a notable lack of concern, or that the behaviour deviates from the due diligence and care in the extreme.
11.4. myWorld accepts only limited liability for typical and foreseeable damages resulting from slight negligent breach of obligations, which are fundamental for the adequate and proper performance of the contract and on whose fulfilment the seller accordingly trusts and may trust (cardinal obligations).
11.5. In as far as the liability of myWorld is limited or excluded, such limitations or exclusions shall also apply for the personal liability of myWorld employees, legal representatives and vicarious agents.
11.6. Any further claims for damages are excluded, subject to the following information in Clause 11.7. This especially applies to any liability regardless of fault for initial defects.
11.7. The limitations and exclusions of liability pursuant to this Clause 11.1 to 11.6 shall in no way affect the liability of myWorld in compliance with the mandatory legal provisions of the Product Liability Act.
11.8. The user has the opportunity to filter the selected products according to a diverse range of critera
(for example, according to price). myWorld accepts no liability, however, for any mistakes which might occur during filtration of the products on offer.
12. APPLICABLE LAW
German Law applies with exception of UN Purchase Law (CISG) and the conflict of law. The competent court in Cologne shall have exclusive jurisdiction for all potential disputes arising out of or in connection with these terms and conditions. For contracts involving consumers, the consumer has the choice between the court in whose district the domicile, habitual residence or place of employment of the consumer is located and the jurisdiction located at the myWorld premises. Although German Law is applicable to the present business relationship, you can also call on the mandatory consumer protection regulations implemented by the state in which you live, insofar as this state is a member state of the European Union. In this case, you may file a claim in connection with these conditions of use which are the result of consumer protection norms, both in Germany and the EU member state where you live.
Complaints/online dispute resolution/arbitration procedure
The European Commission makes a platform for the purpose of online dispute resolution available via the following link ('OS Platform'). myWorld strives to resolve all potential differences of opinion which could conceivably arise from this contractual relationship amicably. Furthermore, myWorld is not obliged to participate in an arbitration procedure and cannot offer you the opportunity to partake in such a procedure.
13. Additional Instructions
We would like to draw your attention to our Data Protection Policy as well as to our tips on cookies and internet-based advertising materials which you can access via de.myworld.com.
INFORMATION REGARDING ART 13, 14 GDPR
We take the protection of your personal and company-related data very seriously and work hard to make sure our services are safe for you to use. We are committed to complying with statutory data protection requirements. This data protection policy describes the type of data that we collect from you, how and for what we use it, and how we protect it.
Table of Contents
1. Area of Applicability
2. Which data we record
3. Cookies and Web Tracking
4. Use of data
5. Data security and forwarding
6. Your data protection rights and contact details
1. Area of Applicability
This policy applies to the website available at de.myworld.com.
Responsible under data protection law
mWG myWorld Germany GmbH
Data protection officer
Peter Oskar Miller
1030 Vienna, Austria
In the course of further website development to improve our services, it may occur that supplements to this Data Protection Declaration are necessary. In this case, we will inform you in advance and obtain your separate consent if needed.
2. WHICH DATA WE RECORD
The type of personal information and other information we collect and store depends on your interaction with our website: in principle, you can visit our website and obtain information about our offers without revealing any personal information. In order to subsequently provide our services, we must collect certain personal information that you provide to us when registering or placing an order. These details include your personal data (your full name, title, gender, date of birth) and your contact data (email address, postal address, telephone number). For processing your orders, further details ac be required, e.g. the delivery address, the preferred method of payment and, if necessary, your bank or credit card details. Your data will be used exclusively to process your orders and to send you newsletters resp. mailings. Further use of the data will only take place if this is necessary in the context of order fulfillment, customer support or the fulfillment of legal or economic conditions.
3. COOKIES AND WEB TRACKING
Our websites use things called cookies, which are small text files that are stored on your computer and can be accessed again when you revisit our website. Cookies enable you to register for our services and help us to personalise the website for you.
You can also use some parts of our website without needing to register or log in. Even if you don't log in to the website, we will still record certain information automatically so that we can collate data on how our website is used and how efficient it is in a bid to adjust it to our users' needs. We will therefore collect and process information on your IP address, the time and length of your visit, the number of visits you make, which forms you use, your search settings, your display settings and your favourite settings on our website.
Different cookies are stored for different lengths of time. The majority of the cookies we use are automatically deleted when you leave our website (the so-called "session-cookies"). We log access to our website and downloads of files from the website. The cookies on our websites are used exclusively for information purposes and are processed by mWS myWorld Solutions AG on behalf of mWG myWorld Germany GmbH, for the purpose of analysing the data collected.
We also use the following tools:
Salesforce Marketing Cloud
This is how we record your behaviour on our website to be able to optimise our offer. This way, we find out how many users visit us and record the number of times they access each page. All analysed data is anonymous and is used in automatic processes to improve our offers using predictive intelligence. The behaviour of registered Members on our websites is recorded to improve the user experience and identify relevant content. Salesforce's Cookies are typically sent to a Salesforce server in the US and stored there.
As part of our advertising banners, we rely on external services from the following providers:
• Google (Analytics, Tag Manager, Search Ads, Display & Video)
• Bing Ads (Microsoft)
• CJ Affiliate
• Online Media Partner
Please note that most internet browsers are set to accept cookies by default. You can change the settings in your browser so that certain cookies are rejected or so that you are asked if you would like to accept new cookies. You will find instructions on how to do this under the "Help" function in the menu bar on most browsers. These instructions will normally tell you how to delete existing cookies as well.
Please note that you may not be able to use all the features and services on our websites if you do not accept any or all cookies.
By using our website, or, if necessary, by consent, which we obtain separately, you agree that the above cookies and tools may be used.
We hereby point out that, as the provider of the website, we are not aware of the content of the transmitted data and its use by the social net-works. For more information about social media data usage, see the privacy statements of the social networks listed.
4. USE OF DATA
We use your personal and company-related data exclusively in compliance with legal requirements. The personal and company-related data which you provide to us during your registration as a Cashback World Member, as well as during your registration as a Loyalty Merchant and in the course of your participation in the Cashback World Programm, is recorded and processed exclusively within the framework of our contractual obligations (Art 6 Sec 1 lit b GDPR). Unless you provide us with this data, we are unable to conclude a contract with you. In addition, we use your data if there is a legal obligation (Art. 6 Sec 1 lit c GDPR). In addition, we use your personal or company-related data only in cases and to the extent to which you give us your specific consent (Art. 6 Sec 1 lit a GDPR).
We use your personal data to communicate with you, in order to verify your identity, to provide you with your personal Login area on our website, to handle your inquiries and orders, and to provide you with our services.
If you have given us your separate consent, we will also use your data, in the scope of the given consent, to provide you with, for example, offers and promotions. You can revoke this consent at any time, whereby the revocation makes the further processing for the future inadmissible.
We store your personal and company-related data as long as there is a business relationship with you and, furthermore if there are legally standardized longer retention periods or if we need the data in the context of an official procedure.
5. DATA SECURITY AND FORWARDING
In order to protect your data, we use, among other things, encryption for data transmission (SSL encryption), firewalls, hacker defence programmes and other state-of-the-art security devices. When communicating via e-mail, the security of the data can only be guaranteed by us ac-cording to the latest state of the art technology.
The use of your personal and company-related data will be handled by mWG myWorld Germany GmbH as the contractual partner and as the responsible entitiy for the processing of your data. mWG myWorld Germany GmbH uses mWS myWorld Solutions AG as a service provider for the processing. Your personal data and company-related data can, however, be transferred / delivered to other service providers, as well as to other companies within the myWorld Group, Lyoness Group and Lyconet Group.
To carry out our services, communicate with you and manage our online presence we use the services of certain service providers. We assure you that we carefully select these service providers to ensure legal and secure data processing. In addition, we have obligated the service providers to use your personal data and company-related data only according to our instructions and according to the Data Protection law of Germany and the Data Protection Acts of the European Union. Further use of the data by these service providers is prohibited.
In addition, we will pass on your personal data and company-related data to the myWorld Group, insofar as this is necessary for the administration of your customer account at the myWorld marketplace, for the processing of the purchases made by you and the processing of your service inquiries to us. The myWorld Group companies are also obligated only to use your personal data and company-related data for the sole purpose for which it was given, as provided for in the Data Protection Acts of Germany and the European Union. In particular, the affected services are as follows: contact via electronic messages (e.g. e-mail, SMS or push notifications), by fax, by telephone or by letter for information about products and promotions of the myWorld marketplace, identification of promotions which are of interest to you, conducting satisfaction surveys, operating hotlines, and processing transactions. We will transmit your necessary personal data to the marketplace sellers if and as far as it is necessary to be able to provide a concrete service for you or if you give us your explicit consent. The sellers are obliged only to use your personal data and company-related data for the sole purpose for which it was given, as provided for in the Data Protection Acts of Germany and the European Union.
myWorld Group is an international corporation. Our business activities, management structure and our technical infrastructure transcend national borders. We can therefore send your personal data and company-related data to other myWorld companies abroad, as far as this is necessary to process your order. A transfer of your personal or company-related data to the Member States of the European Economic Area, to Switzerland and to other countries with adequate level of data protection requires no further consent. If, however, your personal and company-related data is transferred to any country other than those mentioned above, we will inform you and of course comply with the applicable data protection regulations, provide you with appropriate guarantees and ensure the enforcement of your rights and remedies.
We will not pass on your personal data and company data to any persons other than the above-mentioned marketplace sellers, service providers and myWorld companies, unless you have given us your consent or if there is a legal obligation to do so.
6. YOUR DATA PROTECTION RIGHTS AND CONTACT INFORMATION
You have the right to obtain information about the personal or company-related data that we process about you and may request their correction, deletion or restriction of processing. You also have the right of objection and the right to data portability (Which means you have the right to receive the data in a structured, common and machine-readable format).
If you believe that the processing of your personal or company-related data violates the EU General Data Protection Regulation, you have the right to lodge a complaint with the Republic of Ireland Data Protection Authority (www.dataprotection.ie) or a supervisory authority of another EU Member State.
If the use of your personal or company-related data on this website is based on your consent, you have the right to revoke your consent for the processing of this data for the future at any time without having to provide any reasons. By withdrawing your approval, your data may no longer be used. Please inform us in writing of your wish to withdraw approval (by post or e-mail) using the following address:
mWG myWorld Germany GmbH
Please also use this contact information for any questions regarding the use of your data as well as for information about the enforcement of your data protection rights.
The delivery charges are regulated by the individual seller. The cost is dependent on the type, size and weight of the product, the method of delivery, the logistics service provider as well as on the dispatch and delivery address. On the product details page for the selected product, the non-binding delivery charges are displayed. Delivery charges apply to each product separately, if not otherwise stated. On completion of the order process, the final delivery charges will be displayed as they are dependent on the entire order and the selected delivery address. If you have any other questions relating to delivery charges for a specific seller, then please contact her or him via our contact form.
Different Delivery Tariffs
The following criteria influence the delivery charges of the product:
- Characteristics such as size and weight of the product.
- The location from which the product is sent out and the delivery address of the buyer; If deliveries need to be sent across borders, delivery charges may be higher.
- Logistics partner to the seller.
Separate delivery of individual components of one order
The components of one order can be delivered separately in the following cases:
- The products come from different sellers.
- The products need to be dispatched from different logistics centres.
- The products are ready for dispatch at different times.
- Size, weight or the state of the product prevent us from sending the products as part of the same delivery.
Tip: The delivery costs for each order do not change if the order is delivered in one go or as part of several different deliveries. That means that you will only pay the delivery charges which are displayed during the course of the order process.
If you wish to return an article, please be aware of the following points:
- The product must be in the same condition it was in when it arrived.
- Make sure that all product components are returned, for example, accessories, cables, user handbooks etc. Should the returned parcel not contain all components, the seller can refuse to accept it.
- Return the product to its original packaging to avoid damage during transit. Should you no longer have the original packaging, then find a similar alternative and use that.
- Remove or delete all personal data concerning you or third parties when returning electronic devices.
- Ensure that no other items are included in the parcel which you don't wish to return.
- If the content of the parcel being returned proves to be traceable to you or third parties, you are responsible for the data protection violation.
- myWorld.com is not responsible for items returned by mistake.
- You consent to the ownership of all items in the parcel which has been returned, being transferred to the seller.
- Stickers such as brand stickers, certificates or guarantee cards must remain on or with the product.
Tip: Please be aware that marketplace sellers can have different returns policies. Please discuss this with the seller.
Return and withdrawal
If you would like to return the product after you've received it, go to 'My Orders' in your account, select the product and follow the instructions. Regulations for cancellation and return of this product can be found in the seller's Terms & Conditions. If not otherwise stated or if no pre-paid returns label is provided by the seller, the customer must cover the cost of delivery in order to return the product.